So, what’s the deal with the Badlands warranty, anyway?
Simple. If our products fail, we’ll fix them. That’s it. That’s the deal.
But what does that mean?
To us, it means that no matter where you got your pack, jacket or pair of pants, we’ll restore them to their original glory if they need a little TLC. Store, garage sale, gift from your great-uncle — we don’t care about the backstory. We’ll fix it for free, forever. All our warranty work is done onsite at Badlands HQ by our veteran repair team. From broken buckles to tears in the fabric, we got you. From frayed straps to busted zippers, no big deal. We cover it all.
Our promise means our gear is so well-built, we can cover it by our legendary Unconditional Lifetime Warranty. We believe that the better the gear, the better the hunt. Take our DuraSpun Merino fabric for example — it’s comfortable, moisture-wicking and has odor-fighting properties, and totally backed by our lifetime warranty on clothing. And our KXO-32™ fabric is one of the strongest, quietest, and most waterproof materials you could ever hope to take into the field. Don’t forget about our KXO-50™. It’s lighter, but still very durable. You'll find these fabrics in many of Badlands' most popular packs. You’ll also find them protected by the best backpack warranty going.
We will repair every rip or tear in your Badlands gear, no matter how it got there. It’s the only hunting clothing warranty out there that means no matter what mess you’ve gotten yourself into, we’ll help you get out. (We’re still talking about the gear, here.)
As a bonus, we’re always looking at the gear that does come in for work. From those outliers, we try to figure out what happened and what we can learn for the next round of design.
Bottom line: we love it when our customers use and abuse our gear. That's how we learn to make our products even better.
We make it as easy as we can to get that service, as well. Just go to the warranty page on Badlandsgear.com and submit a claim. Our team will work with you to get your gear fixed and back to you as fast as we can. All you have to do is cover shipping.
We know there are adventures to be had out there and we don’t want your gear to stand in the way. Know that when you buy Badlands packs, bino harnesses, jackets, base layers — literally everything we make — you're also buying a lifetime of support and coverage.