Warranty Repair Claim

If you have something that you cannot repair yourself and you would like to see what we can do for you this is your option.  Repairs are completed free of charge, but require a $12 return shipping fee.

⚠️ Submitting a warranty claim will remove any Badlands products already in your cart. If you have Badlands products in your cart, please complete that order (checkout) before submitting a warranty claim. Thank you.

Mark Your Issues: mark the areas that are in need of repair with a colored tape. This will help us find your packs rips, tears or broken buckles with ease.

Wash Your Pack: Before sending your pack in it is important that you wash you pack or it will be sent back to you. Simply soak it in the tub with a mild scent-free detergent, rinse well and line dry out of direct sunlight. Do not put pack in the washer or dryer.

Due to the unusually high volume of FILTHY packs we have received in the warranty room we have been forced to reiterate the necessity of having a clean pack for the warranty process to run smoothly. Don't get us wrong we love seeing how hard you use our packs which just goes to show how much you trust them to protect and carry your gear in the field, and we thank you for that. However, sewing machines are highly tuned precision pieces of equipment, which are usually slathered in various high viscosity lubricants. If you try and jam a mud encrusted pack through this environment at 6000 RPM's it is not going end well. So please clean your pack thoroughly before returning it. Otherwise we will post your name and address on our web site letting everybody know that you broke our sewing machine and that is why they have not received their product back yet. Simply soak it in the tub with a mild scent free detergent, rinse well and line dry out of direct sunlight. Do not put pack in the washer or dryer.

Unfortunately, we cannot process an order with products and parts or warranty claims at the same time. Adding this item will remove items already in your cart. Please complete that order (checkout) before proceeding. Would you like to proceed?

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